Sophos Switch support and services licensing
A Sophos Switch purchase includes a local web interface and CLI management options. Sophos Switch support and services licenses include additional management and support benefits.
Support and services licensing benefits
New and existing switch customers must add a support and services subscription to their Sophos Central account to use Sophos Central switch management. Sophos Switch support and services licenses include the following additional benefits:
- All Sophos Central management features for Sophos Switch, including managing ports and VLANs, configuring the device, and viewing the status.
- Firmware updates.
- 24/7 multi-channel support.
- Advanced RMA support.
Products specifications
| Attribute name | Attribute value |
|---|
| Response Time | 24 h |
| Product replacement if repair not possible | Yes |
| Advance exchange service | Yes |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7 |
| Parts replacement | Yes |
| Service type | Extended Warranty |
| Language version | English |